Resources

Blogs

Compassion Fatigue

July 30, 2024

Discover how compassion fatigue, characterized by declining empathy and emotional drain, affects healthcare professionals and first responders. Learn to identify warning signs early and explore effective self-care strategies to protect your mental wellbeing while delivering exceptional patient care.

Videos

Imagine That by Serefin

July 30, 2024

Introducing Serefin. We believe that you should be empowered to control your own health and well-being. We provide the support, the guidance, the advice, the coordination, to help you manage your own health better.

Videos

Diagnosed with an acute condition?

July 30, 2024

Serefin Care Concierge provides personalized support throughout your health journey. Learn how our care coordinators guide you through pre-surgery prep, recovery, and physical therapy, ensuring a smooth path back to health.

Posts

Industry Insights

Achieving Great Customer Service

August 29, 2024

In today's competitive market, whether you're an established corporation or an emerging start-up, the battle for customers is relentless. Many companies focus on product quality, convenience, pricing, and marketing, often treating customer service as an afterthought. However, great customer service is crucial for creating loyal customers, who choose your brand over competitors despite cost or convenience.

Blogs

Debunking Myths About Outsourcing Contact Centers

July 30, 2024

Customer service excellence is critical for business success. 1 in 3 customers defect after one bad experience, and 92% would completely abandon a company after two or three negative interactions. Outsourcing can help, but many myths about outsourcing prevent organizations from using this valuable resource. We dispel those myths.

Blogs

The One Thing a Startup Shouldn't Break

July 30, 2024

In the fast-paced world of startups, the mantra is often "move fast and break things." Every entrepreneur dreams of building the next unicorn, the billion-dollar company. But a crucial element often gets sidelined in the relentless pursuit of growth: customer experience. The startup world thrives on disruption and rapid scaling, but customers don’t want to be ‘disrupted.’

Resources

Blogs

Compassion Fatigue

Videos

Imagine That by Serefin

Videos

Diagnosed with an acute condition?

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