Our Authors

Nadine Brown is a tech marketing leader with 19+ years of experience driving results in B2B and B2C. Her passion is crafting data-driven marketing strategies across integrated channels to achieve measurable goals. A proven leader, Nadine builds and motivates high-performing teams, ensuring clear communication for success. Her diverse background in healthcare and technology positions her to offer insightful perspectives on the challenges and opportunities facing businesses in Serefin's core markets: health, travel, and contact centers.

Catherine Wong is a registered nurse licensed in Ontario and Quebec. Catherine is a Care Coordination team lead and is actively involved in educating others through newsletters and articles.

Walter Wakulowsky is a visionary leader with over 30 years of experience in the contact center industry. As President of Serefin Experiences, he is committed to delivering exceptional customer experiences and driving client loyalty. Walter's extensive career includes senior and executive roles at some of Canada’s largest contact centers, where he has consistently demonstrated his technical and operational expertise.

Katie is a a highly motivated individual who is passionate about everything she does. Katie thrives in high pressure environments while consistently bringing an optimistic attitude to the work place. Always eager to put her skills to the test while acquiring new ones to be learned from her employer. Katie is also fluent in both English and French.

Christine graduated from UST and from NC’s Palliative and Community Mental Health programs in 2019.

Dragana is a Care Coordinator at Serefin.